Changes between Version 114 and Version 115 of User_FAQ

User_FAQ

v114	v115
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14	14	== How to get help ==
15		Before reporting a problem, you should be aware that due to limited resources support for non-paying customers is done on a best-effort basis. Of course all issues are of interest to us, but we have to focus on those which are most likely to cause problems for paying customers, sometimes at the expense of issues which only affect a particular group of non-paying users.
	15	Before reporting a problem, you should be aware that due to limited resources support for non-paying customers is done on a best-effort basis. Of course all issues are of interest to us, but we have to focus on those which are most likely to cause problems for paying customers, sometimes at the expense of issues which mainly affect a particular group of non-paying users.
16	16
17	17	All bug reports are read by developers. If no developer has commented on an issue it is probably a sign that they did not feel that they had something useful to say about it. In this case it can be helpful for users who are affected by the issue to investigate it together to find out as much as possible about it. Developers are more likely to pick up an issue if it is clear what is involved and it has been well analysed by the people who can reproduce it - and if they have enough information to reproduce it themselves!